This Department Specialist is responsible for the daily tasks in a designated department and coordinating the work to be performed. This position will support the Store Leadership team in all department related activities and the accomplishment of all Store operating goals.


* Follow company policies and procedures and maintain a safe work environment.

* Acknowledge and greet all guests in a pleasant and courteous manner and ensure all guests receive prompt service in all areas of the store.

* Role model positive guest service and demonstrate application of Gordmans core competencies to enhance associate engagement and team morale.

* Address daily merchandising needs to include, but not limited to, heavy/light inventory levels, seasonal store layouts.

* Maintain merchandise fixtures. Assemble, disassemble, move and store merchandise fixtures and parts.

* Monitor departmental performance goals and review necessary reports to strategize in the planning and execution of department activities. Create established timelines for layout changes, signage, freight placement, markdowns and recovery, as necessary.

* Accurately complete a number of administrative tasks including merchandise counts, price changes, transfers, returns and damages.

* Assist Store Leadership in the training of new and transferring associates on key job responsibilities to achieve company profit driving programs; i.e. Credit, Synapse and g-Rewards.

* Communicate clearly with Store Leadership, co-workers, and associates to provide proactive information regarding status of projects including providing feedback and recognition to associates on results achieved.

* Exhibit behavior that properly represents Gordmans at all times, by conducting business in an ethical and socially responsible manner and actively promoting company initiatives.

* Department Specialists are required to know and perform the essential duties of the sales associate function, including unloading trucks and providing guest assistance at the register, as business requires or as directed by an appropriate supervisor.

* Detect common signs of dishonest behaviors and safeguard company assets.


* Ability to coordinate and execute merchandise placement and layout changes, sales promotion activities and pricing of merchandise.

* Ability to learn and perform all essential job functions accurately with minimal direct supervision

* Ability to anticipate and solve problems.

* Ability to communicate in a clear, concise manner.

* Ability to discern dishonest activity or dangerous behavior either by associates or guests.

* Is knowledgeable and can follow all Store Safety and Emergency procedures.

* Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent Guest service

* Delivering sales, outstanding customer experience, and operational expectations

* Maintaining personal and productivity goals

* Contributes to a positive and inclusive work environment

* Ability to successfully pass a pre-employment background screen.



* High school diploma or equivalent is required.

* 2 years of previous retail experience desired.

* Must provide open availability for scheduled work shifts as business needs dictate. (Including nights, weekends & Holidays).

* Ability to grasp lift or otherwise move merchandise weighing up to 50 lbs.

* Ability to stand and continuously perform essential job functions for up to an eight and one half hour shift.






Must be able to evaluate merchandise presentations and read reports.


Must be able to interview job applicants and react to customer feedback.


Must be able to communicate effectively with the corporate office, subordinates, job applicants and customers.








FINGERING/GRASPING/FEELING: Must be able to grasp a pen to write, or alternately, use a keyboard.


Associated topics: cajero, cashier, courtesy clerk, customer service, retail associate, retail sales, retail sales associate, sales, sales consultant, service associate

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